Snatch Casino - Player's account has been closed after deposit issue.

On the 27th March, 2026 I deposited £500 into my snatch casino account via open banking transfer. This deposit was never credited to my balance.

When I queried with support, they stated it could take up to "3 business days". This is untrue, as open banking transfers are instant.

None the less, I proceed to wait, but now it appears they have closed my account down. I have provided them with proof that the payment was debited from my account, but they will not acknolwedge this or return my funds.

I hope to have the £500 returned as quickly as possible.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Snatch Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Was this your first deposit in the casino?
• Is there any payment confirmation with sufficient information about the payer and payee that you might provide as evidence?
• Has the casino justified closing your account?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas