Snatch Casino - Player’s account has been closed.

Hello, So i was playing some casino with some friends at a internetcafé. We were playing with raw deposit and not any bonus, when i did a withdrawal request after running it up they closed my account with reason of IP adress. This is absurd, and they can not just deny someone playing with raw fund deposit on such vague terms, they did terminate the account without paying the outstanding balance or deposits from raw gamble.

Please help out and solve this matter, before taking actions of hurting their license.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Snatch Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Have you accessed the casino using the same device as your friends?
• Have you deposited using a payment method that belongs to you exclusively?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas