The player from Finland had deposited €200 into Slotmonster, received a bonus, and won €2000, but was subsequently banned from the site. He received an email stating that his winnings had been confiscated. The complaint was closed due to the player's lack of response to inquiries and requests for additional information needed to investigate the issue further. We were unable to proceed with a resolution at that time but remained available should the player choose to resume communication.
SlottiMonsteri Casino - Player's winnings have been confiscated.
Closed
Our verdict
Player stopped responding
Amount: €2,000
SlottiMonsteri Casino
Safety Index:Very lowCase summary
Discussion
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1 month ago
Translation
Hi, I deposited €200 into slotmonster with a 100% bonus and won the maximum bonus win of €2000. I never got it out and was banned from the site. They sent me an email saying they had confiscated my funds.
Automatic translation:
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
What types of games did you play when your bonus was active?
Could you please send me a screenshot or a link to the bonus you activated and played with?
Have you made any successful withdrawals from this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 month ago
Dear Aarne223,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
