The player from Finland deposited €200 into Slotmonster, received a bonus, and won €2000, but has since been banned from the site. He received an email stating that his winnings have been confiscated.
SlottiMonsteri Casino - Player's winnings have been confiscated.
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Current status
Waiting for player to reply
6d 21h 30m 45s
SlottiMonsteri Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
19 hours ago
Translation
Hi, I deposited €200 into slotmonster with a 100% bonus and won the maximum bonus win of €2000. I never got it out and was banned from the site. They sent me an email saying they had confiscated my funds.
Automatic translation:
Public
Public
2 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
What types of games did you play when your bonus was active?
Could you please send me a screenshot or a link to the bonus you activated and played with?
Have you made any successful withdrawals from this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
