SlottiMonsteri Casino - Pelaajan voitot on takavarikoitu.

Hi, I deposited €200 into slotmonster with a 100% bonus and won the maximum bonus win of €2000. I never got it out and was banned from the site. They sent me an email saying they had confiscated my funds.

Moikka, talletin slottimonsteriin 200€ 100% bonuksella ja voitin maximin bonus voiton eli 2000€. En saanut niitä ikinä ulos ja minut estettiin sivuilta. He laittoivat sähköpostia, että ovat takavarikoineet varani.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

What types of games did you play when your bonus was active?

Could you please send me a screenshot or a link to the bonus you activated and played with?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Aarne223,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru