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OverviewBonusesUser reviews4Safety Index explainedDiscussion6Payment methods9
Important:
Win limit of €5,000 per day
This casino has a win limit rule. You will not be able to win more than €5,000 per day.
SlotMonster Casino Review
Our independent casino review team has taken a detailed look at SlotMonster Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. SlotMonster Casino scored a substantial shortfall in fairness and safety, as reflected by its Very low Safety Index of 1.9. Continue reading our SlotMonster Casino review to find out more about this casino and determine if it's the right fit for you.
Fairness and safety of SlotMonster Casino
In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
In our review of SlotMonster Casino, we thoroughly read and reviewed the Terms and Conditions of SlotMonster Casino. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, as we discovered some serious issues with fairness of this casino's T&Cs, we advise seeking a casino with fairer T&Cs or at least approaching this casino with caution.
Based on our estimates or gathered data, SlotMonster Casino is a small to medium-sized online casino. In proportion to its size, it has received complaints with a very high total value of disputed winnings. When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.
To our knowledge, SlotMonster Casino is absent from any significant casino blacklists. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
All of that, together with other factors considered in our review, has resulted in SlotMonster Casino having a Safety Index of 1.9, which is a Very low value. We strongly recommend players to stay away from this casino and look for one with a higher Safety Index.
T&Cs of SlotMonster Casino evaluated
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of SlotMonster Casino to be unfair.
Note: You can find our specific findings from the T&Cs evaluation here.
SlotMonster Casino player complaints
Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.
We currently have 10 complaints about this casino in our database. Because of these complaints, we've given this casino 4,478 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
SlotMonster Casino user reviews and feedback
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
However, this casino does not have a User feedback score yet. We only calculate it once a casino has at least 15 reviews, but have only received 4 player reviews of SlotMonster Casino so far. You may access the casino's user reviews in the User reviews section of this page.
Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.
Company information and licenses of SlotMonster Casino
SlotMonster Casino has estimated annual revenues higher than $5,000,000. Based on the categorization we use, this makes it a medium-sized online casino.
SlotMonster Casino holds a gambling license in Curaçao issued by Curaçao Gaming Control Board.
Withdrawal limits, win limits, and payment method options
SlotMonster Casino supports 9 payment methods. This includes: Nordea, OP-Pohjola, OmaSP, Aktia, S-Pankki, Danske Bank, Alandsbanken, POP Pankki, Oma Säästöpankki.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
EUR 4,000 per day
EUR 5,000 daily net win limit
EUR 10,000 per week
EUR 20,000 per month
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. Languages and customer support options available at SlotMonster Casino are displayed in the table below.
Language
Website
Customer support
Live chat
English
24/7
Finnish
24/7
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at SlotMonster Casino, withdrawals, and other potential areas of concern. Based on the test we have conducted, we have rated the customer support of SlotMonster Casino as good.
SlotMonster Casino slots and casino games
SlotMonster Casino gives players an option to play these types of games: Slots, Roulette, Betting, Video poker, Bingo, Jackpot games, Live games, Keno, Scratch cards, eSports betting, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Other live games, Live roulette.
The casino's game library includes titles from 68 providers. This includes Novomatic, Apricot (Microgaming), Play'n GO, Blueprint Gaming, Pragmatic Play, Thunderkick, Betsoft Gaming, Playson, Evoplay, Push Gaming, BGaming, GameArt, Endorphina, Habanero, Spinomenal, 1X2 Network, Realistic Games, High 5 Games, Relax Gaming, Betgames, Genii, Smartsoft Gaming, Fantasma Games, Turbo Games, Platipus, Formula Spin, Swintt, Win Fast, Mancala Gaming, XGG, Aviatrix, NetGaming, Spribe, OneTouch, Galaxsys, Revolver Gaming, TrueLab Games, King Midas (Kingmaker), Mascot Gaming, SlotMill, Onlyplay, PGsoft (Pocket Games Soft), VoltEnt, JVL, OctoPlay, Skywind Group, Caleta Gaming, Iconic21 (BETER Live), Peter & Sons, AvatarUX, Fazi, Live88, F*Bastards, Retro Gaming, Air Dice, 3 Oaks Gaming, Kalamba Games, Zillion Games, Apparat Gaming, Winfinity, Barbara Bang, TopSpin Games, Rogue Gaming, 7Mojos, Hacksaw Gaming, Ruby Play, Bitblox, LAMBDA gaming.
Bonuses and codes offered by SlotMonster Casino
Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. Our database presently holds 1 bonus from SlotMonster Casino, which is listed in the 'Bonuses' section of this review.
Note: For more information about this casino's offers, check out our separate page dedicated to SlotMonster Casino bonuses.
Browse all bonuses offered by SlotMonster Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(4)
User reviews of SlotMonster Casino
This is a place to share experience with SlotMonster Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I requested a self-exclusion on Slotmonster.com (EOD Code SRL) due to a gambling addiction, which the operator confirmed and acknowledged. Despite this, I was still able to deposit and gamble after the exclusion was in place — a clear breach of responsible gambling rules and player protection standards.
When I contacted Slotmonster to request a refund of these deposits, I only received a generic reply stating that wagered funds cannot be refunded, without any serious consideration of their legal and ethical obligation to enforce the self-exclusion.
I want to make other players aware that Slotmonster does not seem to have effective measures in place to protect vulnerable users or enforce responsible gambling policies. Anyone relying on such protections should be cautious about using this operator.
If Slotmonster decides to resolve this issue fairly and refund the affected transactions, I am willing to update this review accordingly.
Warning to everyone! If you have an Outlook server email, for example, they won't receive it. The only email I received was Gmail. The casino's customer service also confirmed this. So if your account isn't closed within a reasonable time, or you don't get any replies to your emails, then this is probably the case. The casino won't do anything about it, even though I have provided proof. Do not use this site under any circumstances!
Varoitus kaikille! Jos sinulla on esimerkiksi Outlook palvelimen sähköposti, he eivät vastaanota sitä. Ainoa sähköposti minkä sain perille oli Gmail. Myös kasinon asiakaspalvelu tämän vahvisti. Eli jos tiliäsi ei suljeta kohtuullisessa ajassa, tai et muuten saa vastauksia sähköpostiin, niin luultavasti tästä on kyse. Kasino ei tee asialle mitään, vaikka olen toimittanut todisteet. Älkää missään nimessä käyttääkö tätä sivustoa!
No accountability
Ei vastuullisuutta
Very poor customer service, they don't know anything about the casino rules and can't help with problems.
Erittäin huono asiakaspalvelu, he eivät tiedä esim. kasinon säännöistä mitään eivätkä osaa auttaa ongelmissa
Warning to everyone! The casino's customer service email is not working properly, not all emails go through
Varoitus kaikille! Kasinon asiakaspalvelun sähköposti ei toimi kunnolla, kaikki sähköpostit ei mene läpi
The casino does not follow its own 24-hour rule for closing an account
Kasino ei noudata omaa 24 tunnin sääntöä tilin sulkemiseen
After attempting a withdrawal, the transaction remained pending for four days and was then credited back to my account. I then contacted customer service via live chat and complained. As a result, my account was closed.
This is a clear warning about this casino!!!
Nach dem Versuch, eine Auszahlung vorzunehmen, blieb die Transaktion vier Tage lang auf ‚Pending‘ und wurde dann wieder auf meinem Konto gutgeschrieben. Daraufhin nahm ich über den Live-Chat Kontakt zum Kundenservice auf und beschwerte mich. Infolgedessen wurde mein Account jedoch geschlossen.
Das ist eine deutliche Warnung vor diesem Casino !!!
No withdrawal possible, account has been closed
Keine Auszahlung möglich, Account wurde geschlossen
Played here for sometime now. Had several wins which were paid out within a few days with no hassle. There used to be connection problems with games but this issue seems to have been rectified.
Fast Withdrawals
Good game selection
good regular bonuses
occasionally has issues with game suppliers, one month they are there, the next month such a supplier is missing etc.....
Safety Index explained
Safety Index of SlotMonster Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of SlotMonster Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Very low1.9/10
Small to medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
Very high value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a negative impact on the casino's Safety Index
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