Slots City Casino UA - Player faces gaming issues on the website.

E After making the first scroll, the game gave me this picture and froze. After reloading the page, everything disappeared, as if nothing had happened. In the history of the game at this time, there is no screenshot of my first cooldown at all. I took a screenshot of the game just in case. I wrote to support, they told me that everything was OK with them. And there was no crash or anything else in the game.

Dear taraz8791,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if the balance from your account has been deducted even though the bet is not recorded in your gaming history?

Do you have any other evidence of your issue apart from this one picture you shared with us?

I hope we will be able to help you resolve this problem as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello everyone and thank you very much for the work you are doing on my complaint to the casino.

Thank you for your response. However, I have not received the additional information I requested in my initial reply. If your bet is not recorded in your gaming history and no money was deducted from your account, unfortunately, we won’t be able to assist you further.

Dear taraz8791,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.