The player from Germany won €7,800 at Slotozen after depositing €200 but faces refusal from the casino to pay out, citing a claim of a second account without evidence. Despite providing official identification and having his deposit refunded, his winnings are still being withheld, and he demands immediate payment.
Slotozen Casino - Player's winnings are being withheld.
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Slotozen Casino
Safety Index:Very highCase summary
Discussion
Public
Public
4 days ago
Translation
On April 30, 2026, I deposited €200 at Slotozen and won a fair €7,800 playing live roulette. However, the casino is refusing to pay out, claiming, without proof, that I have a second account. Since the casino has already refunded my €200 deposit, they effectively recognize me as a legitimate player, making the withholding of my winnings purely arbitrary. Despite my official identification and data request (GDPR), the casino has provided no evidence and has even blocked me from further gaming. I therefore demand the immediate payment of my remaining €7,800, as I am 19 years old (born August 26, 2006), legally competent, and have not violated any rules.
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Public
Public
yesterday
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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yesterday
Hello,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?
- Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
- Had you completed verification before you lost access to the account?
- Were your winnings accumulated while a bonus was active, or without an active bonus?
I hope we can help resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
23 hours ago
TranslationGood day,
to their questions,
No, no one in my household played on the same website.
Yes, the verification was complete, and I received advertising via email, phone call, and text message. It urged me to play.
My winnings were achieved solely with real money; no bonuses were used.
Sincerely, Yassin
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