Slotozen Casino - Pelaajan voitot pidätetään.

On April 30, 2026, I deposited €200 at Slotozen and won a fair €7,800 playing live roulette. However, the casino is refusing to pay out, claiming, without proof, that I have a second account. Since the casino has already refunded my €200 deposit, they effectively recognize me as a legitimate player, making the withholding of my winnings purely arbitrary. Despite my official identification and data request (GDPR), the casino has provided no evidence and has even blocked me from further gaming. I therefore demand the immediate payment of my remaining €7,800, as I am 19 years old (born August 26, 2006), legally competent, and have not violated any rules.

ch habe am 30.04.2026 bei Slotozen 200 € eingezahlt und beim Live-Roulette fair 7.800 € gewonnen, doch das Casino verweigert die Auszahlung mit der unbewiesenen Behauptung eines Zweit-Accounts. Da mir das Casino meine Einzahlung von 200 € bereits zurückgezahlt hat, erkennen sie mich faktisch als legitimen Spieler an, weshalb die Einbehaltung des Gewinns rein willkürlich ist. Trotz meiner offiziellen Identifizierung und Datenanfrage (DSGVO) liefert das Casino keine Beweise und hat mich sogar für weitere Spiele gesperrt. Ich fordere daher die sofortige Auszahlung meiner restlichen 7.800 €, da ich als 19-Jähriger (geb. 26.08.2006) voll geschäftsfähig bin und gegen keine Regeln verstoßen habe.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Good day,

to their questions,

No, no one in my household played on the same website.

Yes, the verification was complete, and I received advertising via email, phone call, and text message. It urged me to play.

My winnings were achieved solely with real money; no bonuses were used.

Sincerely, Yassin

Guten Tag,

zu ihren Fragen,

Nein keiner aus meinem Haushalt hat über die selbe Website gespielt.

Ja die Verifizierung war abgeschlossen, ich bekam Werbung per Mail, Anruf und sms. Darin wurde ich aufgefordert zu spielen.

Meine Gewinne wurden lediglich mit Echtgeld erzielt es wurde keine boni benutzt.

mit freundlichen Grüßen Yassin