The player from Canada was unable to withdraw money from the casino due to issues with phone number verification, as they did not receive any verification codes despite multiple attempts. They were unsure if phone verification was required for their withdrawal approval. The Complaints Team attempted to assist by requesting further information from the player to investigate the issue. However, due to a lack of response from the player, the complaint was closed at that time, with the option for the player to reopen it in the future.
Slotozen Casino - Player is facing withdrawal delays due to verification issues.
Closed
Our verdict
Player stopped responding
Amount: C$100
Slotozen Casino
Safety Index:Very highCase summary
Discussion
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10 months ago
I can’t get my phone number verified because it’s not sending anything to my number and i tried it multiple time do I need to get my phone verified to be able to approved for withdrawal?
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10 months ago
Dear johnbo19336,
Thank you very much for submitting your complaint. I’m sorry to hear that you're having trouble verifying your phone number.
To better understand the issue and help you proceed with your withdrawal, could you please clarify the following:
- Have you already submitted a withdrawal request, or are you trying to verify your phone number before doing so?
- Have you contacted the casino’s support team regarding the phone verification issue? If yes, what was their response?
- Are you located in a region where SMS delivery may be restricted, or are you using a virtual number?
If you have any communication with the casino about this issue (especially any replies from their support team), please forward it to petronela.k@casino.guru.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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10 months ago
Dear johnbo19336,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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10 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Petronela
Casino.Guru
