The player from Alberta faced issues with a casino owned by Dama NV after being banned from all their platforms due to gambling addiction. He had been able to open an account and deposit $100 but was kicked off the site after minimal play. Despite multiple attempts to provide the requested documents for a refund, he encountered mismatched information claims. The Complaints Team resolved the issue, confirming the player's cooperation and marking the complaint as 'Resolved'.
Slotozen Casino - Player is banned and struggling to withdraw funds.
Resolved
Our verdict
Case closed
Amount: C$100
Slotozen Casino
Safety Index:Very highCase summary
Discussion
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7 months ago
This casino is owned by dama nv I'm banned from all there gambling platforms for gambling addiction yet this site let me open account deposit 100 dollars i got two spins then automatically kicked off site been in a two day battle trying to get my 100 back requesting multiple documents blank check forms bank account number swift number beneficiary name Beneficiary address wow then you send stuff in they email back and say stuff don't match they are theifs never go handy to these casinos you will never get your money last contact they asked for correct documents I sent them they said the information you sent doesn't match your casino profile how can I see profile when account is you see there tactics people
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7 months ago
Dear Dan2244,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you're experiencing with withdrawing your money from the casino.
To assist you better, could you please clarify a few details regarding your situation? This will help us understand the issue more comprehensively:
- Have you received any notification regarding your account ban and its reason?
- What specific documents have you submitted so far, and what feedback have you received about them?
- Did the casino specify which information didn't match your player profile?
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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7 months ago
I submitted swift bank number beneficiary name beneficiary address Bank statement bank account number bank institution number transit number drivers license canada revenue statement for adress they keep saying beneficiary name and address dont match i dont know why they ask for that that is not on my account profile they keep changing stories every time I've sent documents like 12 times in last 4 days latest email they ask me to tell them more about 100 dollars in question like they dont know about it and I did receive info about bank but it's deleted from email every dama nv casinos it try to open account you enter phone number hit open account it kicks you out right away
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7 months ago
Fick this is as bad as casino I guess I have to take getting banged in ass for 100 dollars no justice in this world
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7 months ago
Dan2244 decided to mark this complaint as resolved.
We are pleased to hear that your issue has been sorted out. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Kristina
