HomeComplaintsSlotoro Casino - Player's account is closed and funds are confiscated.

Slotoro Casino - Player's account is closed and funds are confiscated.

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Waiting for Casino Guru to reply

5d 18h 5m 34s

Slotoro Casino
Safety Index:Very high

Case summary

The player from Portugal has a blocked account and inadvertently deposited 10 euros using a cell phone number associated with the account. He is facing difficulties retrieving his funds or unblocking the account.

Public
Public
2 days ago
ptTranslationgb

I had my account blocked at this casino and inadvertently deposited 10 euros through the cell phone number they accepted the deposit with the account blocked and now they won't give me the money back or unblock the account . Feaude

Automatic translation:
Public
Public
yesterday

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
yesterday

Dear jaquim23,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
  • Did you pass the verification before you lost access to the account?
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila


Waiting for approval
Waiting for approval
yesterday
ptTranslationgb
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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