Slotoro Casino - Pelaajan tili suljetaan ja varat takavarikoidaan.

I had my account blocked at this casino and inadvertently deposited 10 euros through the cell phone number they accepted the deposit with the account blocked and now they won't give me the money back or unblock the account . Feaude

Tinha a conta bloqueada neste casino e inadvertidamente depositei 10 euros através do número de telemóvel aceitaram o depósito com a conta bloqueada e agora não me devolvem o dinheiro nem desbloqueiam a conta . Feaude

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear jaquim23,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila