SlotMonster Casino - Player's withdrawal is delayed by KYC issues.

I have deposited and played many times but as i wanted to withdraw 800 euro they asked for kyc, this is fine the problem is that when i go to the kyc link it just shows up with a blank screen. i have informed them on live chat and they said someone will check immediatley and email me. this has obviously not happened.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot or a video of the error message you receive when trying to upload your documents for account verification? My email address is veronika.f@casino.guru.
• Have you tried accessing the casino website through a different browser or device to check whether the issue persists?
• Have you also contacted the casino's customer support via email to request assistance with the verification of your account?
• When was the last time you attempted to verify your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika