Slotexo Casino - Player's withdrawal is delayed.

Good slotexo, the deadlines and procedures established in the Terms and Conditions are lies. I've been waiting for the money for 6 days. They say 3 business days have passed too long. If this has happened to someone, it's a scam because they don't resolve anything. Don't be fooled.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

No one in the chat or emails says 14 days, nor does their policy say it. I won't see the money until September 15th. They are scoundrels.

I understand your frustration. It can be very upsetting to expect your withdrawal within a few business days and still not see the funds in your account. Unfortunately, delays like this are not unusual, even when the casino’s Terms and Conditions mention shorter timeframes. Payment processing often depends on factors such as the chosen payment provider, internal checks, and the casino’s workload.

This is the reason we ask players to allow up to 14 days for a withdrawal to be completed before we can step in. In most cases, the funds arrive during this period, even if it feels unreasonably long.

If your payment is not received after the 14-day timeframe, please let us know, and we will contact the casino directly to try to help resolve the matter.

Thank you for your patience—I know this is a difficult situation, but rest assured we will be here to assist you if the withdrawal is not processed within the usual timeframe.

Dear Mark1927,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru