The player from Ireland faces significant delays with a pending withdrawal at Slotbox, which has been on hold for several months due to repeated requests for additional documents. Despite her full cooperation in providing the necessary paperwork, each submission prompts a new request, leading to frustration over the prolonged process.
Slotbox Casino - Player's withdrawal is delayed with ongoing document requests.
Opened
Current status
Waiting for player to reply
5d 9h 54m 7s
Slotbox Casino
Safety Index:HighCase summary
Discussion
Public
Public
2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 days ago
Dear CDJNWINS,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Which documents were approved and which were not, to your knowledge? Have you provided all the required documents as soon as possible and in the correct format?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Attila
