Silverplay Casino - Player faces refusal of payout from casino.

Silverplay.com zahlt überhauot nicht aus, egal ob 102 Euro oder 570 Euro, E-Mails werden nicht beantwortet. Der Zahlungsanbieter NewEra (Cyprus) Limited ist Scam, schreibt meine Bank. Die Casino Gruppe ist Bellona N.V. Ich werde mit meinem Anwalt in Curacao Klage einreichen und mich an die Regierung Niederlande wenden.

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Dear Sachsen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Since when are you attempting to withdraw your winnings?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas