Silverplay Casino - Pelaajalle evätään kasinon maksu.

Silverplay.com refuses to pay out at all, whether it's €102 or €570, and emails go unanswered. My bank says the payment provider, NewEra (Cyprus) Limited, is a scam. The casino group is Bellona NV. I will be filing a lawsuit with my lawyer in Curaçao and contacting the Dutch government.

Silverplay.com zahlt überhauot nicht aus, egal ob 102 Euro oder 570 Euro, E-Mails werden nicht beantwortet. Der Zahlungsanbieter NewEra (Cyprus) Limited ist Scam, schreibt meine Bank. Die Casino Gruppe ist Bellona N.V. Ich werde mit meinem Anwalt in Curacao Klage einreichen und mich an die Regierung Niederlande wenden.

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Dear Sachsen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Since when are you attempting to withdraw your winnings?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Sachsen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I've never received any money from Silverplay Casino. KYC was completed via email, hundreds of documents were sent, and so far, no response. Seriously, the sheer number of documents they wanted! As I already mentioned, there's been no communication from them. My bank informed me that the payment provider, NewEra (Cyprus) Limited, is a scam. That says it all! I've filed a criminal complaint against Silverplay Casino and am soon flying to Curacao with my lawyer to sue. I haven't won anything without a bonus, despite depositing €1,610. All small withdrawals were reversed without explanation!

Ich habe von Silverplay Casino noch nie Geld bekommen. KYC wurde per Mail erledigt, hunderte Documente hin geschickt, bisher keine Rückmeldung, wirklich, was die alles für Documente haben wollten, wie ich schon schrieb, keine Kommunikation von denen, meine Bank schrieb mir, der Zahlungsdienstleister NewEra (Cyprus) Limited ist Scam, das sagt doch alles!!!!! ich habe gegen Silverplay Casino Strafanzeige erstattet, fliege bald mit meinem Anwalt nach Curacao und klage, ich habe ohne Bonus nichts gewonnen, 1.610 Euro eingezahlt. Alle kleinen Auszahlungen wurden zurück gebucht ohne Angabe warum!

Thanks for your reply.

Kindly provide evidence of the incident, such as screenshots of reversed payouts, and your current active balance on our player's account.

Send the most recent communication with the casino on the topic.

Send the information to my email at tomas@casino.guru

Looking forward to your reply.

Dear Sachsen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru