Shuffle Casino - Player's withdrawal is delayed due to new verification.

I was suddenly unable to withdraw my money so I thought things were fine so I tried to play some games and things were fine there too, but all of a sudden I couldn't play any game nor could I withdraw! They're asking me for verification, but I didn't need to verify before when I withdrew money.

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Dear OkayIWantMoneyBack,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Could you please let me know which verification documents you have already provided and when exactly you sent the last one?
• Were there any changes to your account or your personal information before this issue occurred?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra