Shuffle Casino - Player's withdrawal is delayed and account verification is unresolved.

I would like to submit a complaint regarding my experience with Shuffle Casino.

On April 2, 2026, I submitted a withdrawal request for CAD 227.42. As of June 5, 2026, more than two months later, this withdrawal has still not been processed. The withdrawal remains marked as "In Review" in my account.

During this period, I contacted the casino's support team several times to request assistance and clarification. Unfortunately, I have never received any meaningful follow-up. The only response I received was an email stating that I would be contacted again with further instructions, but no additional communication was ever provided.

While reviewing my account, I noticed that my account verification may not be fully completed. However, when I attempt to complete the verification process, I am instructed to contact support. Despite doing so multiple times, I have received no assistance regarding the verification process or the documents that may be required.

In addition to the pending withdrawal of CAD 227.42, I currently have a balance of EUR 687.44 on my account that I would also like to withdraw. Given the casino's lack of communication and the unresolved status of my existing withdrawal request, I am concerned about my ability to access these funds.

Summary of the issue:

• Withdrawal request submitted on April 2, 2026.
• Amount: CAD 227.42.
• Status remains "In Review" as of June 5, 2026.
• Multiple attempts to contact support.
• No meaningful response received.
• Unable to complete account verification because the system redirects me to contact support.
• Additional account balance of EUR 687.44 that I also wish to withdraw.

I respectfully request Casino Guru's assistance in obtaining clarification from the casino regarding my account verification status and securing the processing of my withdrawal requests and account balance.

Thank you for your assistance.

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Dear flodel06,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Have you accumulated your winnings with or without an active bonus?
• You mentioned that your account verification is not fully completed. Could you please post a screenshot of your account verification page?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean