Shuffle Casino - Player’s withdrawal is delayed.

I requested a withdrawal for $4800 CAD on March 26, 2026 and it’s been left on "in review" I’ve requested withdraws since and almost all of them are in review but some small ones have randomly gone through but never the big ones. Even then they still don’t usually let the small ones through and there’s no way to cancel the withdraw it just stays like that forever. When I go to support chat they tell me to email them but they won’t respond to any emails at all. I’ve fully verified my account, they literally have no reason to not be paying me out.

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Dear Abeldorm,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Could you please confirm which verification documents you have already submitted and when?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petra

Last successful withdraw was on April 20th for $100 but there are still withdraws stuck in pending from before and after that one as seen in the screenshots provided. I’ve submitted my face my drivers liscense and my bank statements, all of which have been successfully verified. No bonus was used whatsoever.

Thank you for your reply and for providing the previous details, Abeldorm.

• What specific reasons have been given by the support team for your withdrawal being "in review"?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

They won’t even respond to begin with so I guess my answer to that is they haven’t given any reason. I used bitcoin for all transactions. When I try to go to support chat they don’t even respond it’s just an ai saying we can’t help you at this time. Also they will not respond to any emails no matter how formal or how often you send it.

Dear Abeldorm

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Romi (romana.r@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Ok thank you for the help so far.

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Shuffle Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Shuffle Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

The user has been found to be in breach of our Terms of Service by creating and operating multiple accounts. As a result, appropriate actions have been taken in accordance with our Terms of Service.

Should you require any further information, we would be happy to provide additional details via email.

Best Regards,

Shuffle

Dear Shuffle Casino,

Please do so at romana.r@casino.guru.

Thank you.

Regards,

Romi

Additional details regarding this matter were provided via email 6 days ago.

Should any further information be required, please let us know and we will be happy to assist.

Thank you, Shuffle Casino, for the information provided.

Dear User,

We appreciate your understanding as we address this matter. As per the casino representative’s notification of a breach of their terms, and upon reviewing the evidence submitted, we regret to inform you that we are unable to assist you further with your case. Consequently, your complaint will be formally rejected.

We kindly encourage you to familiarize yourself with the terms and conditions of any online casino you engage with in the future to prevent similar situations.

Thank you for your understanding.

Respectfully,

Romi