Shuffle Casino - Player’s withdrawal is delayed.

I requested a withdrawal for $4800 CAD on March 26, 2026 and it’s been left on "in review" I’ve requested withdraws since and almost all of them are in review but some small ones have randomly gone through but never the big ones. Even then they still don’t usually let the small ones through and there’s no way to cancel the withdraw it just stays like that forever. When I go to support chat they tell me to email them but they won’t respond to any emails at all. I’ve fully verified my account, they literally have no reason to not be paying me out.

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Dear Abeldorm,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Could you please confirm which verification documents you have already submitted and when?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petra