Shuffle Casino - Player's withdrawal is delayed.

I originally deposited 0.013 BTC over 3 deposit in October 2025. After the third deposit I managed to go on an incredible slots run involving some big spins and at one point was up to around 0.4 BTC. On January 10th, 2026, I tried to cash out 0.1 BTC (approximately $6,862 USD at current value on date of this post, Casino Guru complaint form would not allow me to write 0.1 BTC, it does not accept a decimal). It was put in review. After two weeks I contacted them.

I was previously verified but apparently I needed to provide them with one more document. I provided the document and was now fully verified. I waited a few days and contacted them again asking where my withdrawal was and if there was anything else they needed. They said it is still in review. Around two weeks later I tried the livechat and asked where the withdrawal was and if there was anything else they needed from me, they didn't respond, and when I typed something further around 45 minutes later, the canned message said they were not able to serve me via live support and to email support@shuffle.com

So I emailed asking about where my withdrawal was and if I needed to provide anything further, and waited and received no response. I then emailed two weeks later, same message, and again no response. Two weeks after that I emailed with a big ATTENTION and my complaint about not receiving my withdrawal and they still won't even respond giving me an update or requesting more verification or anything. I have still been able to gamble on Shuffle so I don't know what the problem is. They won't let me know.

I have no other choice but to submit this complaint.

I am requesting my 0.1 BTC withdrawal.

Thank you in advance to Casino Guru for any assistance you can provide.

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Dear JohnnyCanuck,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Do I understand correctly that the withdrawal request has been "in review" since January?
• Have you made any successful withdrawals from your account previously?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina