Shuffle Casino - Player’s withdrawal has been delayed.

Hello, I have requested withdrawal of 1.4 ETH from shuffle and I haven't gotten anything back.

Can you help me

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Have you contacted casino support regarding the issue? What response have you received? Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Have you made any successful withdrawals from the casino in the past?

No

Could you please confirm that you have passed the KYC verification?

3 stages (all that I had open)

Have you accumulated your winnings with the help of a bonus?

no

Have you contacted casino support regarding the issue? What response have you received? Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Nothing. Live Support goes straight to send us an email. I sent the email today but nothing is changing.

Thanks for your reply.

Would you be able to explain your relation to the player from the complaint https://casino.guru/complaints/shuffle-casino-player-faces-prolonged-withdrawal-delay

The player made the same winning bets while also waiting to be paid out since July 2025.

Looking forward to your reply.

He was my friend who gave me tips. He got his money back so I contacted you so I would get the same

Thank you for your patience throughout the complaint process.

Please understand that, based on the available information, we are not in a position to support your complaint further. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting activity.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Best regards

Tomas