The player from Germany reports that his cashback at SGCasino is being withheld despite his VIP status and significant losses. He claims that withdrawal requests are purposely delayed until he cancels them out of frustration, leading to a loss of funds. The player is demanding correct cashback payments and compensation for the alleged manipulation of his gaming behavior.
SG Casino - Player's cashback is being withheld and account is blocked.
Opened
Current status
Waiting for player to reply
6d 21h 12m 4s
SG Casino
Safety Index 8.4 HighCase summary
Discussion
Public
Public
7 hours ago
Translation
I am filing this complaint because my cashback at SGCasino is being systematically withheld and not correctly credited. Despite my VIP status and a net loss of €6,000, I am being completely ignored by the VIP team.
In addition to the cashback issues, the casino employs a deliberate delaying tactic with withdrawals: withdrawal requests are artificially kept in limbo until I cancel the request out of impatience and gamble away the money again. Only after the balance is lost does support respond. Furthermore, if I raise the issue of missing or incorrectly declared cashback payments in the live chat, I am kicked out of the chat and subsequently blocked.
My demand:
1. Immediate, correct calculation and payment of my entire cashback claim.
2. Compensation of €500 (withdrawable real money without wagering requirements) for the deliberate manipulation of my gaming behavior through payment delays and the systematic blocking of support.
Note: This is one of three cases I am filing against this group of companies (SGCasino, AlfCasino, AllySpin) due to identical business practices. My total losses with this group amount to €30,000. All providers are withholding cashback amounts, ignoring my VIP status, and blocking my support access when I inquire. I expect Casino Guru to urgently investigate these methods.
Automatic translation:
Public
Public
2 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please send me a screenshot or a link to the cashback bonus you wanted to receive? Also, kindly specify the details of the cashback bonus.
- When was the last time you deposited money into your casino account?
- When was the last time you successfully withdrew your winnings from this casino?
- Are you still able to access your account at this casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
