SG Casino - Player's account is closed but still receives advertisements.

Ich habe in diesem Casino vor mehreren Tagen meinen Account für immer schließen lassen und diese Clowns schicken mir immer noch Werbung per SMS!

Ich will diese Werbung nicht mehr haben, habe auch mehrfach per Mail dem Support geschrieben aber dieser schreibt mir nur Standard Sachen das mein Account geschlossen wird (obwohl es schon lange geschlossen ist)!

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Der Account wurde geschlossen, weil ich jeden Tag nervige SMS und Mail von diesem Drecks Casino bekommen habe und dort nie wieder spielen will.

Das wurde mir auch nach mehrfachem Hin und Her Schreiben per Mail bestätigt, ich bekomme aber trotzdem noch SMS von diesem nervigen Clowns Casino!

Thank you for your reply. I understand how frustrating and annoying these promotional messages can be. However, we would be able to assist you with your complaint only if you closed your account due to gambling addiction and clearly informed the casino about this problem. If your account was simply closed without such a reason being stated, the casino may continue sending you promotional materials, and unfortunately, we would not be able to request they stop.

I recommend unsubscribing directly from the link usually placed at the bottom of the promotional emails you receive, or marking the emails as spam. For text messages, you can block the phone number sending them to you.

Please let me know if I misunderstood anything in your situation or if there is anything else we can assist you with. Thank you for your understanding.

Ich habe mein Konto dort schließen lassen, also es war von meiner Seite aus.

Ich habe mich bereits bei allem abgemeldet und kann diese Nummern nicht blocken. Ich weiß nicht, wie das Casino es macht, aber ich kann all die Nummern der Rabidi Gruppe nicht blocken!

Sonst hätte ich das schon versucht!

Please forward me all the communication between you and the casino regarding your request to stop sending you promotional text messages at veronika.f@casino.guru. Thank you for your cooperation.

Dear Lutze333,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, sorry I was in holiday.

Today I get again an SMS from SGCasino with a bonus offer!!! I've send you the pictures from communication with this dogshit Clown Casino!

Thank you very much, Lutze333, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Lutze333,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from SG Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear SG Casino,

Could you please provide detailed information regarding the issue at hand? Specifically, we would appreciate clarification on why the player continues to receive marketing communications from your casino despite having closed his account due to a gambling problem.

We kindly request that you investigate this matter urgently and take immediate steps to ensure that no further promotional materials are sent to the player in question.

Thank you in advance for your cooperation and prompt attention to this matter.

Best regards,

Kubo

Dear all,

We kindly inform you that we are currently reviewing your request and the appropriate department has been notified and is actively addressing the matter.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Thank you for your patience and understanding.

Kind Regards,

SG Casino Team

Dear all,

We would like to inform you that after double checking the player's account we confirm that the communication program between the player is deactivated since September 10th. We have send the relevant evidence to jakub.m@casino.guru.

Best regards,

SG Casino Team

@SGCasino

Ihr dummen Lügner sendet mir aber immer noch SMS mit Angeboten, habe bereits Beweise geschickt!

Warum lügt ihr Rabidi Schweine jedes Mal wieder`?

Ich könnte drauf wetten, dass ich bald wieder eine SMS mit Angeboten zugesendet bekomme!

Beweise hier:

Ihr seid die widerlichsten und lächerlichsten Betrüger jemals, schämt euch @SGCasino @Rabidi Gruppe

Dear Lutze333,

Could you please share the phone number on which you’ve been receiving SMS messages from the casino? Don’t worry - your number will remain confidential and will not be publicly visible.

Thank you.

Ich kann die Nummer von denen nicht sehen, es wird nur 'SG Casino' wie in den Screenshots angezeigt.

Aus dem Grund kann ich die Nummer auch nicht blockieren, keine Ahnung wie das Casino es macht.

Aber das Casino lügt und hat mir seitdem mehrere SMS mit Angeboten geschickt!

Dear Lutze333,

To clarify, I was asking for your phone number so the casino can check in their database whether your current number is inactive.

Thank you.

Dear Lutze333,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kubo
Casino.Guru