The player from Brazil reports his account was closed in September 2025, and despite receiving written confirmation from the VIP Manager regarding a transfer of R$ 3,500.00, the funds have not been processed. He has made multiple follow-up inquiries but has received no response since the initial promise.
SG Casino - Player's account has been closed and funds withheld.
Opened
Current status
Waiting for player to reply
6d 20h 52m 32s
SG Casino
Safety Index:Very highCase summary
Discussion
Public
Public
17 hours ago
I am reporting a serious issue regarding SGCasino and the withholding of my funds. My account was closed in September 2025, and I immediately contacted their support to inquire about my balance of R$ 3,500.00.
On September 16th, 2025, I received an official reply from Mr. Thiago (VIP Manager), who stated: 'The balance in your account will be transferred to you.' This message was a direct response to my inquiry, confirming that the casino officially acknowledged my right to these funds.
Despite this explicit written promise from the casino’s management, the transfer was never processed. I sent multiple follow-up emails on September 21st, 22nd, 23rd, October 2nd, and December 24th, 2025, but I have been completely ignored since that initial promise.
They acknowledged the debt in writing but failed to fulfill the payment. I am seeking your mediation to hold SGCasino accountable for their VIP Manager’s written commitment and to ensure I receive my R$ 3,500.00."
Public
Public
3 hours ago
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Public
Public
3 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SG Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- When was the last time you were in contact with the casino?
- Have you submitted any documents for verification purposes? Which ones? Were all your documents approved?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
