SambaSlots Casino - Player’s account has been closed with confiscated winnings.

Hello

My name is YULIIA

I made a deposit to Samba Slots and received welcome promotion bonus.

I played my favorite slot : casino zeppelin reloaded and won approx. 6700 EUR after wagering requirement was met.

Casino requested verification. I uploaded my Residence Permit, however it was not accepted. After that I uploaded my passport. 

At the end I received email from Samba Slots Casino:

Hello,

 

Greetings from Samba Slots! 

 

Due to a breach of our Terms and Conditions, as a final and non-negotiable penalty, the account has been permanently closed by our Security and Compliance department.

 

It has been done in accordance to section Fraud , which you may view at your convenience here: https://www.sambaslots.com/terms .

 

As a result, the remaining balance on the account has been confiscated in accordance with our policies.

 

Please bear in mind that following all of this, you may not be onboarded as a customer due to a commercial decision.

 

Understandably, you may have not expected this outcome, thus, we have informed you of the details and appreciate your understanding in this matter.

 

We wish you a pleasant rest of your day and remain at your disposal.

 

Kind regards,

 

Titania

Samba Slots Support

I do understand what was the problem, I did not breach any terms and conditions of Casino.

Please investigate my case.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SambaSlots Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Have you registered with accurate, verifiable personal information?
• Were any documents you submitted approved to your knowledge?
• Could you please share with me your communication with the casino regarding the issue in the form other than plain text? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas