The player from Iceland is facing issues with a promised refund of 6000 euros from the casino, as they received confirmation of the refund but no transfer has occurred. Despite having a signed contract, the casino claims there are problems with his bank, while his bank confirms no transfer was made.
RoyalSpin Casino - Player struggles to receive agreed refund.
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Waiting for Casino Guru to reply
6d 18h 31m 7s
RoyalSpin Casino
Safety Index:LowCase summary
Discussion
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8 hours ago
Hello i could have really used this website at the time when i ran into this issue to begin with but since i know about it now and i hope you guys can help me. The website agreed to refund me 6000 euros i signed a contract and everything. They said the refund was on it's way and then told me that there were some troubles on my side of the bank like debts or something. I did talk to my bank and they confirmed to me that not transfer was made to my iban. This happened 30th of october 2023 and i had forgotten about it because i was not getting anywhere with them. Only told to stay calm and wait and then i was just ignored. Please help me get the refund that they agreed to. I will send here the contract i signed along with my chat with Piet who was the Vice president i do believe
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6 hours ago
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6 hours ago
Dear ikerb,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with RoyalSpin Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you contacted the casino support and demanded why is your withdrawal taking so long, please?
- Have you accumulated your funds with the help of bonus, please?
- Could you please provide your bank statement covering the period from October 30th to the current date? Kindly forward the statement to my email address [email protected].
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
