The player from the United Kingdom had been waiting 17 days for his withdrawal, which he initially requested two weeks prior, after completing all wagering requirements and submitting the required documents. Despite his attempts to follow up with support for a timeframe, he experienced ongoing delays, and his remaining balance was £930. The issue was resolved after the player marked the complaint as resolved, indicating that the withdrawal had been processed successfully.
Royal Coala Casino - Player's withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: £500
Royal Coala Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
4 months ago
Completed all wagering requirements. Successful confirmation of all requested documents.
Did original request a withdrawal of said amount on 19/7/25 but they rejected the request asking for further docs which were approved .
Requested withdrawal again on 26/7/25.
contacted support twice regarding delay ….same answer …cannot give a timeframe. Further checks required. Now on day 17.
I still have a remaining balance of £930.
My balance at request was £1430. They only allow £500 /witdrawal.
Public
Public
4 months ago
Hello,
Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please specify which documents the casino most recently requested from you for verification?
- When was the last time you uploaded any document to the casino for verification?
- What types of games did you play?
- Did you accumulate your winnings with or without a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
Important Notice:
Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.
If anything seems suspicious, please contact us directly. Stay safe.
Public
Public
4 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear macdivot,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
