RollXO Casino - Player’s withdrawal is delayed and repeatedly disapproved.

Stupidly I thought I would try the same casino that I had the first issue with where they wouldn't pay the 2007 .00 because of the bonus.I won 500 and tried to withdraw it and they said it has to be verified I thought fair enough I remember Tomas mentioning that previously. My issue is every time I send something they send an email saying not approved they have been done over several times 3 or 4 times and they say Not Approved. For instance tonight they wanted the card I use to deposit L made one deposit of 50.They said show the first 6 digits and the last 4 and cover the number in the middle also done then make sure you can see the name and expiry date also on the front of the card yet for the 20th time its disapproved they are just stalling or are getting me back because I told them the game did not pay 2 wins and I didn't like how it flickered during free spins towards the end of playing.I actually got it up to over 1500.00 but played till it was 500 and then called it quits. This place is ridiculous I just want my winnings and I will never play there again because of how they are no customer support at all.

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Dear sylv812, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila

Hello they approved it last night with the help of someone in support. Look I understand what you are saying but they just have to much power they can basically do what they want.

Lets see how long it takes to pay out $500 I read I think on here it can take up to 14 days,again why there a casino for goodness sakes they deal in money.

Dear sylv812, thank you for the update. Could you please attach a screenshot of your pending withdrawal? Additionally, could you please confirm how much do you currently need to withdraw in total?

Thank you in advance for your response.

I have put in the withdrawal tonight Feb 5 when they approved my verification it's $400.

It was there to withdraw thank you Casino guru I may have another one for you same story but this one is saying

"you sent your verification details to wrong email "even though I had received an email saying they have it all. Again thanks for your help with Ruby reels that's all finalized.

Dear sylv812,

Thank you very much for your response. I would appreciate it if you could clarify your last message. Have you received your withdrawal from RollXO Casino? If so, may we close this complaint resolved? Thank you for your cooperation.

Yes I received the money from Rollxo and Ruby reels .

You can also close Mad Casino . Nothing from them but more requests for the same items to be done over and over. So I lost it very easy to do as I knew I would never go back to them.

Dear sylv812,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

Best regards,

Attila Gorkij

Casino.Guru