RollXO Casino - Player’s withdrawal is delayed and repeatedly disapproved.

Stupidly I thought I would try the same casino that I had the first issue with where they wouldn't pay the 2007 .00 because of the bonus.I won 500 and tried to withdraw it and they said it has to be verified I thought fair enough I remember Tomas mentioning that previously. My issue is every time I send something they send an email saying not approved they have been done over several times 3 or 4 times and they say Not Approved. For instance tonight they wanted the card I use to deposit L made one deposit of 50.They said show the first 6 digits and the last 4 and cover the number in the middle also done then make sure you can see the name and expiry date also on the front of the card yet for the 20th time its disapproved they are just stalling or are getting me back because I told them the game did not pay 2 wins and I didn't like how it flickered during free spins towards the end of playing.I actually got it up to over 1500.00 but played till it was 500 and then called it quits. This place is ridiculous I just want my winnings and I will never play there again because of how they are no customer support at all.

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Dear sylv812, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila