The player from Ontario faces account disablement after mistakenly entering the wrong birth date while trying to withdraw her winnings from a promotion. Despite fulfilling the wagering requirements and submitting personal documents for verification, her account is disabled, citing a violation of terms and conditions.
RollXO Casino - Player’s account has been closed due to a minor error.
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RollXO Casino
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23 hours ago
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23 hours ago
Dear Jr2xo222,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify the reason for the incorrect date of birth entered during the registration process? Was this information filled out automatically?
- Additionally, have you reached out to the casino's customer support as soon as you noticed the error?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
