The player from Bavaria has won €500 at the casino but faces issues withdrawing the funds, as he receives notifications of technical problems leading the money to be credited back to his account. His bank confirms that there are no blocks on his account, and he is looking for assistance with the missing winnings.
Rolling Slots Casino - Player's withdrawal is delayed and winnings are missing.
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6d 11h 45m 47s
Rolling Slots Casino
Safety Index 9.2 Very highCase summary
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yesterday
Translation
Ladies and Gentlemen
I won at the online casino mentioned above! Now I'm having problems with the withdrawal... I keep getting a message that the money has supposedly been credited back to my player account due to technical reasons. According to my information, my bank is refusing to credit the money.
Something's wrong! I called my bank, and they said there's no block on my account. I haven't experienced anything like this at any other casino! Furthermore, €500 of my winnings are missing; they haven't been credited back to my account! Please help.
I will send you a file containing information about the VIP manager and the sales figures.
I received this as an email from the casino:
Dear [Redacted],
Thank you for contacting us.
We have received your request regarding the payout.
We would like to inform you that your withdrawal transaction could not be completed due to unforeseen technical problems. Therefore, the amount has been credited back to your casino account.
We kindly ask you to submit a new payment request when you have the opportunity.
We sincerely apologize for any inconvenience this situation may have caused and thank you for your patience, understanding and cooperation.
If you have any questions, we will be happy to help you via live chat or email at support@rollingslots.com further.
Best regards
[Redacted]
Edited by a Casino Guru admin
Automatic translation:
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12 hours ago
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12 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
