Rolling Slots Casino - Player's account is closed due to duplicate account accusation.

Dear Casino Guru Team,

I would like to ask for your assistance regarding a complaint against Rolling Slots.

Rolling Slots withheld my winnings using what I believe is a false "duplicate account" accusation.

My account was fully verified (KYC approved), and I successfully received a withdrawal of €1,500 out of total winnings of €3,420. However, only after this payment, the casino suddenly claimed that my account is a "duplicate" and closed it without providing any evidence.

They are now withholding the remaining €1,920 and have stopped responding to my emails.

This situation raises serious concerns:

If I had multiple accounts, how was my account successfully verified?

Why was a withdrawal approved and processed before this accusation?

I have never created or used more than one account and I strongly deny violating any terms. I have repeatedly asked the casino to provide proof of their claim, but no evidence has been provided.

I will attach all relevant evidence, including communication and payment confirmation.

I kindly ask for your help in resolving this matter and ensuring a fair outcome, as I believe this decision is unjustified.

Kind regards,

[Redacted]

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila