Rollbit Casino - Player's withdrawal is blocked for several months.

Username: Juggernaut5

(Russia is not available in the country list. I selected Armenia because this is the country of my current IP location when accessing Rollbit and when submitting this complaint. I am originally from Russia.)

Summary of the complaint (short title):

Withdrawal completely blocked for several months despite Level 4 verification – no evidence of multiple accounts or rule violation provided

Detailed description of the issue:

Hello,

I have been playing on Rollbit since September 2025 and successfully completed full verification up to Level 4.

However, withdrawal functionality is completely blocked for my account.

I am unable to submit a withdrawal request — the withdrawal option is restricted.

The total amount currently stuck in the account is 5,346.56 USDT.

This restriction has been in place for several months (more than 2–3 months at the time of writing this complaint).

Before this block was applied, I had successfully withdrawn funds from the same account on multiple occasions without any issues.

After contacting support multiple times, a representative accused me of having multiple accounts or violating the platform rules. No concrete evidence was ever presented to me — no matching IP addresses, device fingerprints, wallet overlaps, transaction links, browser data or any other proof.

I confirm once again:

I have only one Rollbit account — username Juggernaut5.

I have never created, controlled, accessed or been associated with any other Rollbit account.

All my deposits and previous successful withdrawals were made from the same device and wallet.

I have already passed Level 4 verification and repeatedly stated in writing that I am ready to undergo any additional reasonable verification steps (including video KYC via GetID if necessary).

Despite full cooperation on my side, the withdrawal remains completely blocked.

The Legal & Compliance team sent a standard email suggesting that I should "honestly declare any potentially linked or associated accounts" — otherwise they will report the situation to Curacao FIU / GoAML. This was presented without any specific violation being proven.

I consider this an unjustified withholding of legitimately won funds.

Requested resolution:

Immediate unblocking of withdrawal functionality and release of the full amount 5,346.56 USDT to my originally intended wallet address

OR — if Rollbit believes there is any violation — provide specific, verifiable evidence (IP logs, device data, transaction matches etc.) within a reasonable timeframe

If any further verification is genuinely required — complete the process promptly and release the funds afterwards.

The current balance of 5,346.56 USDT was formed as a result of regular gameplay.

I can provide additional screenshots of winning bets and balance history upon request if needed during the complaint review.

Attachments (screenshots I will upload):

Screenshot showing that withdrawal is not available

Screenshot confirming Level 4 verification has been completed

Screenshot of support messages accusing me of multiple accounts without providing proof

Screenshot of my reply confirming I have only one account

Email from the Legal & Compliance team

Thank you very much for your help and for reviewing my case.

Best regards,

Aleksei

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Dear Juggernaut,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Have you used any VPN or IP-masking software to alter your real location while accessing your casino account?
• Which payment methods did you use to deposit money into this casino?
• What types of games did you play at this casino to accumulate your most recent winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Dear Veronika,

Thank you for taking my case and for your quick reply.

Here are the answers to your questions:

1. Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

No. No one from my family or anyone sharing the same IP address has ever created or used a Rollbit account. I am the only person using this account.

2. Have you used any VPN or IP-masking software to alter your real location while accessing your casino account?

Yes, I use a VPN for privacy and security reasons when accessing online services, including Rollbit.  

3. Which payment methods did you use to deposit money into this casino?

I made deposits using cryptocurrency wallets — USDT (SOLANA network).  

All deposits and previous withdrawals were made from the same wallet.

4. What types of games did you play at this casino to accumulate your most recent winnings?  

I did not play any casino games (slots, crash, roulette, dice, etc.).

All my activity and winnings were from sports betting only.

I placed bets on various sports events (soccer, basketball, tennis, volleyball, table tennis, ice hockey, MMA).

All winnings were obtained through regular sports betting.

I have only one Rollbit account (username: Juggernaut5).  

I have never created, controlled or used any other account on Rollbit.  

Before the withdrawal restriction, I successfully withdrew funds from this account without any problems.

I remain fully ready to provide any additional information or to complete further verification steps if required.

Thank you again for your help.

Best regards,  

Juggernaut

Dear Juggernaut,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. Sadly, we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Rollbit Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Rollbit Casino. I wish I could be of more help.

I recommend contacting the Curaçao Gaming Authority (complaints@cga.cw) and submitting a complaint to them. The Gaming Authority might have more options and tools to help players. You can learn more on how to submit a complaint to the regulator here: https://casinoguru-en.com/submitting-complaints-to-regulators

The casino can reopen this complaint anytime.