The player from Hungary formally complains against RodeoSlot Casino for withholding her winnings of 400,000 HUF and suspending her account without notice or justification. She requests proof of the transfer, reactivation of her account, and the ability to withdraw her remaining balance of 800,077 HUF, citing completed KYC verification and prior successful transactions.
RodeoSlot Casino - Player's account has been closed and winnings are withheld.
Opened
Current status
Waiting for Casino Guru to reply
5d 17h 6m 50s
RodeoSlot Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
yesterday
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Public
Public
yesterday
Dear NitaVa,
Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’ve encountered.
Thank you for providing a detailed description of the situation, including transaction IDs and the timeline — this is very helpful for our initial understanding. From what you’ve described, the key issues appear to be the missing withdrawal, the repeated change of status to "Paid" without funds being received, and the subsequent account suspension.
In order for us to proceed with the investigation, I would like to kindly ask you to clarify a few important points:
- Were your winnings generated using a bonus or solely from real money play? If a bonus was involved, could you please specify which one (including its conditions, if available)?
- Could you please confirm which games you were playing (e.g., slots, live casino, table games), and whether your gameplay was consistent with standard play (no use of strategies that might be restricted by the casino’s terms)?
- Have you requested a transaction confirmation (such as ARN or payment receipt) directly from the casino, and did they respond?
- Were there any recent changes to your account details, such as payment method, personal information, or device/location used to access the account?
These details will help us determine whether the issue is related to payment processing, account review procedures, or a potential breach of terms.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
