Roby Casino - Player’s withdrawal is delayed.

Cashed out 470 march 28 and haven't received my payment.went to chat they said you have to wait a few days..still nothing..then I chat them up and they say the problem is on my banks end..which is not possible as I never received the gigadat email .I also have auto deopist so I don't need to put any passwords to accept money..this is the second time in a row they delay my payment...they said someone will email me back but this is 3rd time they say that or someone will send the gigadat information..but like I said I have auto deposit so if it had actually been sent I would have the money by now. Can you please help me thanks

Dear Ryanmc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• How long did it take for your first withdrawal request to be processed and paid out?
• Have you selected the same payment method for your withdrawal as you used for depositing?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Yes I'm verified..no didn't have a match bonus..this sit is very slow to pay but usually not this slow..and methods were the same..they keep saying relevant department will email you but they never do. Thanks

Thank you for your response. Please forward me all the communication between you and the casino customer support that could be relevant to the investigation of your case at veronika.f@casino.guru. Alternatively, you may post screenshots here.

I haven't really saved anything to send.my last communication with them they said now I have to email their support not their live chat..so I have emailed support and I am waiting for a response from them.. for weeks they were saying support would email me but they never did. So I've emailed them now..there saying the withdrawl is good on their end but I never received anything from gigadat and I have auto depoist so it would have gone in automatically.

Thank you very much, Ryanmc, for providing all the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

They finally paid me last night. Thank you

Dear Ryanmc,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Roby Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

They finally paid me last night...they are very slow tho and I won't be depositing there again...thank you for you're help

Dear Ryanmc,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana

Casino.Guru