The player from Finland's account is closed following an administrative decision after he deposited €50 and won €400. He requests an explanation for the closure and believes he did not violate any terms.
Roby Casino - Player’s account has been closed without explanation.
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Current status
Waiting for Casino Guru to reply
3d 9h 49m 37s
Roby Casino
Safety Index 5.7 Below averageCase summary
Discussion
Public
Public
5 days ago
Translation
I registered at the casino in question on 26.06.2026. After that, I deposited €50. I did not take any bonuses or free spins. I started playing slots and won small (30-50) amounts from different games. When I had finished playing a slot game bonus, the site kicked me out. When I tried to log in to the site, I received a text saying that my account had been closed and was being reviewed. I contacted the casino by email and received a response that my account had been closed by an administrative decision. When I asked what the decision was, the answer was: it is a final decision by the administration and it is not negotiable. And that the decision is based on our terms of use. I have asked which part of the terms of use I have violated because I do not think I have violated any terms. I have not received an answer to this yet. I lost a small (€50) amount, but I had won a reasonable amount. So my account had about €400.
Automatic translation:
Public
Public
4 days ago
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4 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Roby Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- What games from which game providers did you play to accumulate your winnings?
- Could you please share with me your communication with the casino regarding the issue or any other supporing evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
