Roby Casino - Pelaajan tili on suljettu ilman selitystä.

I registered at the casino in question on 26.06.2026. After that, I deposited €50. I did not take any bonuses or free spins. I started playing slots and won small (30-50) amounts from different games. When I had finished playing a slot game bonus, the site kicked me out. When I tried to log in to the site, I received a text saying that my account had been closed and was being reviewed. I contacted the casino by email and received a response that my account had been closed by an administrative decision. When I asked what the decision was, the answer was: it is a final decision by the administration and it is not negotiable. And that the decision is based on our terms of use. I have asked which part of the terms of use I have violated because I do not think I have violated any terms. I have not received an answer to this yet. I lost a small (€50) amount, but I had won a reasonable amount. So my account had about €400.

Rekisteröidyin kyseessä olevalle kasinolle 26.06.2026.Sen jälkeen talletin 50€ .En ottanut mitään bonuksia enkä ilmaiskierroksia.Aloin pelata kolikkopelejä ja voitin pieniä(30-50) summia eri peleistä.Kun olin saanut pelattua loppuun erään kolikkopelin bonuksen,sivusto heitti minut ulos.Yrittäessäni kirjautua sivustolle tuli teksti että tilini on suljettu ja se on tarkistettavana. Otin yhteyttä kasinoon sähköpostitse ja sieltä tuli vastaus että tilini on suljettu hallinnolisella päätöksellä.Kysyttyäni että mikä ko päätös on tuli vastaus: kyseessä on hallinnon lopullinen päätös ja se ei ole neuvoteltavissa.Ja että päätös perustuu käyttöehtoihimme.Olen kysynyt että mitä kohtaa käyttöehdoista olen rikkonut koska itse en ole mielestäni rikkonut mitään ehtoja.Tähän en ole vielä saanut vastausta.Pienen(50€) summan menetys,mutta olin voittanut ihan kohtuullisen summan.Eli tililläni oli n.400€

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Roby Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What games from which game providers did you play to accumulate your winnings?
• Could you please share with me your communication with the casino regarding the issue or any other supporing evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas