The player from Germany requests a resolution after his account at Roby casino was reopened without his consent following a self-imposed ban. He lost 1570 EUR after accessing the account, and although the casino offered 750 EUR in compensation for their error, he demands the remaining 840 EUR of his losses.
Roby Casino - Player requests remaining funds after account mismanagement.
Opened
Current status
Waiting for player to reply
5d 5h 38m 30s
Roby Casino
Safety Index 5.7 Below averageCase summary
Discussion
Public
Public
3 days ago
Hello,
I was player at Roby casino until i asked for a permanent ban of my account due to gambling addiction, which was executed 08.08.2025.
My account was closed/banned until around May 2026, when i suddenly received emails from Roby again and was also able to log into the Roby account again and make deposits, without even asking for a re-opening of my account.
So i played at the casino and lost a sum of 1570 EUR in May at this casino.
After loosing the 1570 Euro in May, i confronted the casino with the re-opening of my account which is not at all compliant with responsible gambling.
The casino admitted their mistake and offered to pay a sum of 750 EUR, which was transferred to my bank account already.
Even so this sum of 750 was paid i am not satisfied with this outcome, as the casino is at fault at not keeping my account closed permanently.
Thus i demand Roby casino to pay the remaining 840 EUR of my losses.
Please help me with this case,
Thank you
Gandhi1988
