The player from Greece faced a significant delay with his withdrawal request of 500 euros from Robocat Casino, which he submitted 18 days ago. Despite having previously made successful withdrawals, the casino consistently informed him of a delay without providing further information. The Complaints Team extended the inquiry period to allow for further communication, but the player did not respond to follow-up questions. As a result, the complaint was rejected due to a lack of engagement from the player.
RoboCat Casino - Player's withdrawal is delayed by the casino.
Closed
Our verdict
Player stopped responding
Amount: €500
RoboCat Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
2 months ago
Translation
I have requested to withdraw 500 euros from the robocat casino since 15/10/2025, 18 days ago, and a few days ago I started sending them messages about the progress of my withdrawal, and every day they tell me the same thing, that there is a delay and that they are very sorry! They should have paid me!!!! The withdrawals were two of 500 euros, the first one was paid within 3 days! The second one has been 18 days! Without asking me anything! They just say that they are sorry and that they are doing what they can!
Automatic translation:
Public
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2 months ago
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2 months ago
Dear soulerakos,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
- Have you accumulated your winnings with or without an active bonus?
- When was the last time the casino communicated with you regarding the delay in processing your payment?
- Am I correct in understanding that you have not yet been asked to verify your account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
