HomeComplaintsRoboCat Casino - Player's withdrawal is delayed.

RoboCat Casino - Player's withdrawal is delayed.

Opened
Current status

Waiting for player to reply

6d 12h 43m 7s

RoboCat Casino
Safety Index:Above average

Case summary

The player from Quebec has a pending withdrawal of $800 and is receiving no support from live chat, VIP contacts, or customer service. His withdrawals are consistently delayed, with vague assurances of payment.

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2 days ago

I have pending 800$ in withdrawal, im receiving no help from live chat, VIP contact nor support.


Withdrawals are ALWAYS delayed.


The answer is ALWAYS "Its coming soon" " You should expect your money soon" but days goes by.


Avoid this casino at all cost.

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Public
11 hours ago

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11 hours ago

Dear Frsphl123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Have you made any successful withdrawals from the casino in the past?
  • Could you please confirm that you have passed the KYC verification?
  • Have you accumulated your winnings with the help of a bonus?
  • When have you requested the payout from the casino? When was the last time the casino processed a payout to your bank account?
  • Would you be able to share screenshots of your most recent payouts? Post it here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Frsphl123 has 6d 12h 43m 7s to reply

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