RoboCat Casino - Pelaajan kotiutus on viivästynyt.

I have pending 800$ in withdrawal, im receiving no help from live chat, VIP contact nor support.

Withdrawals are ALWAYS delayed.

The answer is ALWAYS "Its coming soon" " You should expect your money soon" but days goes by.

Avoid this casino at all cost.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Frsphl123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• When have you requested the payout from the casino? When was the last time the casino processed a payout to your bank account?
• Would you be able to share screenshots of your most recent payouts? Post it here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have made successful withrawals before, it also took 2-3x longer than they specify in Terms of services.

my account is not verified KYC, it is not required for withdrawals

not accumulated from Bonus

its been a couple month since the last withdrawal, i do not have photos / screenshot available.

I have a VIP representative @ Robocat, i contacted him but its always the same tape : « ive mentionned your concern to the financial team, you will have an update soon »

they do not give any more information than being sorry & soon

Customer service isnt much help either.

They only feed you generic answers without any real actions nor information.

Contacted Robocat again, still no updates available

Thanks for your replies.

If the issue persists, please note that we may confront the casino only with supporting evidence of the incident. Kindly share a screenshot of your payout requests and recent communication with me for review. My email is tomas@casino.guru

I apologize for the inconvenience.

Dear Frsphl123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru