The player from Lithuania faces significant withdrawal limits at RioAce, despite making large deposits and understanding that the casino's Terms allow for higher daily withdrawals. He is restricted to withdrawing only 500 EUR per day, with further weekly and monthly limits, which he believes is unreasonable and a tactic to delay access to his funds.
RioAce Casino - Player’s withdrawal limits are significantly delayed.
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6d 22h 30m 37s
RioAce Casino
Safety Index:HighCase summary
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1 hour ago
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1 hour ago
Dear justasvvv,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the General T&Cs, and I found this:
6.11. You can withdraw up to 5000 EUR (or the equivalent in your account currency) per 24 hours, up to 10000 EUR within 7 days, and up to 25000 EUR within 30 days. Actual limits may vary depending on the withdrawal method, VIP status, account activity, and other factors that may affect the withdrawal process.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do you currently have any pending withdrawals?
- How many successful withdrawals have you already made, and how long does each withdrawal usually take to be processed?
- Could you please confirm that you have passed the KYC verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
