Richville Casino - Player suspects scam at the casino.

I looked around for a legitimate casino and found this one under Richville.co.uk

I deposited and every spin was a loss. I tried to "buy a bonus" but the payouts were pathetic. It was as if all symbols had been removed. The games kept crashing and freezing needing to be reloaded. I contacted live chat to say some fakes weren’t loading and them they were kept freezing midway through. They assured me everything was fine. I deposited again but the exact same story. I now see that they don’t accept U.K. citizens so I find this all very strange and sinister. Something is not right here and I think this site may well be a scam.

Dear Bh1974,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.f@casino.guru if there is anything else I could do for you regarding your complaint.

Best regards,

Veronika

You are not meant to be accepting customers from the U.K. but you let me sign up and you are NOT a U.K. casino like I initially thought!

My bank say the transactions have been able to go through as you declare them as NON GAMBLING TRANSACTIONS!!!!

Why would you do this if you are legitimate?

Also…every game played very very oddly with multiple freezes and graphics crashing!!!

Please show me your uk gambling licence and proof from the relevant authorities. My bank are now working with their security team to see if they can chargeback these transaction as they are ILLEGAL

Come on, I thought you’d be on here to show the gambling community and the casino guru site your uk licence. I thought you’d also be emailing me to confirm all my requests.

But No!!…I’d say if you have no licence and you are putting through transactions as NON GAMBLING then that’s ILLEGAL activity. Let’s see you prove me wrong!!! Anyone reading this complaint should stay well clear unless you want your money stolen.

Thank you for your response.

Unfortunately, we at Casino Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but sadly, we’re not in a position to help you. We are an independent online casino database that acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.

Moreover, based on the available information, it appears that you lost all your deposits through regular gameplay. Since your request for a refund is based solely on the casino’s lack of a UK license, we won’t be able to assist you further. As per our policy, we do not mediate cases where a player was allowed to deposit and play despite being from a restricted country, unless the casino refuses to pay out their winnings due to the player’s restricted jurisdiction.

While we believe that, ideally, casinos should implement software settings to prevent users from restricted countries from registering and playing, if such settings are not in place and the player wins, the winnings should be paid. However, in this case, you have lost your entire balance. Therefore, from our perspective, you are not eligible for a refund.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards

Veronika