The player from the United Kingdom reported that €40 had vanished from his account at RichPrize casino, which he learned might have related to a bonus he was unaware of. Additionally, he found out that the casino did not hold a UK license, raising concerns about the status of his funds. The issue was resolved as the player marked the complaint as resolved, indicating satisfaction with the outcome. We acknowledged the resolution and expressed appreciation for his cooperation.
RichPrize Casino - Player's winnings are confiscated.
Resolved
Our verdict
Case closed
Amount: £40
RichPrize Casino
Safety Index:Above averageCase summary
Discussion
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2 months ago
Yeah I was playing at RichPrize casino and suddenly €40 disappeared so contacted them about it and it something to do with the bonus I didn’t know about and found out they shouldn’t been taking deposits from as they don’t have UK license ether so looks like my money gone with wind !!
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2 months ago
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Hello,
Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation:
- Could you please send me a link or a screenshot of the bonus you activated and played with? Was it a deposit bonus or a free bonus?
- Could you also share a screenshot or transcript of your communication with the casino’s customer support regarding the deduction?
Please note that bonuses often come with a cap on the maximum allowed winnings. If your balance was deducted, it may be because you exceeded the maximum win allowed under the bonus terms.
Regarding the issue with the casino being unlicensed, I regret to inform you that we at Casino Guru don’t deal with complaints related to licensing regulations and policies. We are an independent online casino database that acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of the rules. I can only recommend that you do better research next time and play only in the casinos licensed in the UK.
I hope we will be able to help you resolve this matter as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
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2 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear north2016east98,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
