The player from French Guiana has requested a withdrawal of €1000 after winning €4000, but it has not been approved over 48 hours despite the casino's T&C stating a 24-hour processing time. Customer service cites high volume and security checks as reasons for the delay, even though the player's account is verified.
RichBet Casino - Player’s withdrawal process is delayed.
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RichBet Casino
Safety Index:Above averageCase summary
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yesterday
I deposited €1900 and won €4000. I requested a withdrawal of €1000 on April 5th, and it's been over 48 hours and it's still not approved. On the T&C it’s write 24h processed. Customer service tells me exactly the same thing as all the casinos in this group: "There may be longer delays due to a high volume of requests; there are also security checks," even though my account is already verified. Please, casinoguru, can you help me expedite the process? Otherwise, it will take me a month to withdraw the €4000.
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13 hours ago
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13 hours ago
Dear Thdn,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
