The player from Germany requested a withdrawal two weeks ago but faced multiple verification requirements, including sending a passport, driver's license, and bank statements. After providing the documents, she can no longer access live chat to confirm her information.
Revolution Casino - Player's withdrawal is delayed due to verification issues.
Opened
Current status
Waiting for player to reply
6d 22h 50m 43s
Revolution Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
21 hours ago
Translation
Dear Sir/Madam, I can no longer print to the live chat on my account. Seven days after I applied for my money, you asked me to verify my identity, which I did. I sent my passport and a photo, but that wasn't enough. They also wanted a copy of my driver's license (both sides), and I had to send my bank account and bank statement. Now it says I need to upload documents, even though I've already done everything, and now I can't print anywhere to confirm the information. I need your help.
Automatic translation:
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1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Did you upload your identity documents directly to your casino profile, or did you send them to the casino via email?
- Have you contacted the casino’s customer support through chat or email to ask about the status of your verification and the additional verification requests?
- Have any of your documents already been reviewed and approved by the relevant department?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
