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Dear Sir/Madam, I can no longer print to the live chat on my account. Seven days after I applied for my money, you asked me to verify my identity, which I did. I sent my passport and a photo, but that wasn't enough. They also wanted a copy of my driver's license (both sides), and I had to send my bank account and bank statement. Now it says I need to upload documents, even though I've already done everything, and now I can't print anywhere to confirm the information. I need your help.

Sehr geehrte Damen und Herren, ich kann bei meinem Acc nicht mehr auf Live Chat drucken. Sie wollten nach beantragung meines Geld 7 Tage später das ich mich Verifizire, das habe ich gemacht. Mit Reissepass und bestätigt mit Bild, hat nicht gereicht sie wollten Führerschein von beiden seiten, mein konto und Kontoauszug musste uch schicken. Jzt, steht das ich Dokumente hichladen muss, obwohl wurde alles gemacht und jzt kann ich nirgendwo drucken und bestätigen die Daten. Ich brauche Ihre hilfe?

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did you upload your identity documents directly to your casino profile, or did you send them to the casino via email?
• Have you contacted the casino’s customer support through chat or email to ask about the status of your verification and the additional verification requests?
• Have any of your documents already been reviewed and approved by the relevant department?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Smilj.na26,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru