HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All45,994Opened987Not solved5,731Solved12,966Rejected26,310
Active filters: Casino:
Clear all filters
Case closed Our verdict

Insufficient evidence from player

Disputed amount: €7,000

mr.play Casino - Player was accused of breaching bonus terms and conditions.

mr.play Casino
Safety Index:High Submitted: 28 Aug 2019
Case closed Our verdict

Insufficient evidence from player

Disputed amount: €5,000

Split Aces Casino - Player is unable to self-exclude from the casino.

Split Aces Casino
Safety Index:Very low Submitted: 28 Aug 2019
Case closed Our verdict

Player stopped responding

Disputed amount: Can$8,500

Royal Panda Casino - Player was blocked after successful verification.

Royal Panda Casino
Safety Index:High Submitted: 28 Aug 2019
Case closed Our verdict

Unjustified complaint

Disputed amount: $2,750

Slots of Vegas Casino - Player account was closed without any explanation

Slots of Vegas Casino
Safety Index:Above average Submitted: 28 Aug 2019
Case closed Our verdict

Insufficient evidence from player

Disputed amount: A$1,600

Bonza Spins Casino - Player is unable to make a withdrawal because he hasn’t spent more than $4,000 in the casino.

Bonza Spins Casino
Safety Index:Low Submitted: 28 Aug 2019
Case closed Our verdict

Insufficient evidence from player

Disputed amount: 199.9 лв

WinBet Casino BG - Player is unable to use his bank cards for withdrawal his winnings.

WinBet Casino BG
Safety Index:High Submitted: 27 Aug 2019
Case closed Our verdict

Insufficient evidence from player

Disputed amount: ??

Lucky Creek Casino - Player and her daughter would like to play in the casino with the same IP.

Lucky Creek Casino
Safety Index:Below average Submitted: 27 Aug 2019
Case closed Our verdict

Player stopped responding

Disputed amount: €57

Wazamba Casino - The player is missing 7€ from his balance

Wazamba Casino
Safety Index:Very high Submitted: 26 Aug 2019
Case closed Our verdict

Insufficient evidence from player

Disputed amount: €1,300

PlayAmo Casino - Player complaints about a game that became unavailable after he lost money on it.

PlayAmo Casino
Safety Index:Above average Submitted: 25 Aug 2019
Case closed Our verdict

Insufficient evidence from player

Disputed amount: $250

Hallmark Casino - The player is worried about software fairness.

Hallmark Casino
Safety Index:Below average Submitted: 24 Aug 2019
Showing 26,301 - 26,310 of 26,310 complaints
1...2,630 2,631
Go to pageof 2,631 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news