RakeBit Casino - Player's deposit is delayed.

My deposit has still not appeared after 8 days.

I’ve reached out through every support channel available, but I keep receiving the same automated response with no real resolution. This is very frustrating, and I need clear updates on when my deposit will be reflected in my account.

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Firstly, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it may take some time before it is credited to your casino account.

• Could you please advise if this was your first deposit in this casino?
• Are you sure you used the correct cryptocurrency address?
• Which payment method did you use for this deposit? Please specify the wallet and the currency used.
• Have you tried contacting your payment provider about the status of your transaction?
• Have you made sure that the deposit amount was above the minimum deposit limit required at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Yes i tired to contact them multiple times with no luck same answer telling me its error but what error need 9 days to be fixed? And yes it was my frist deposit and i used the correct address i can proof that

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support

My email address is [email protected]. Thank you for your patience and cooperation.

Hello Veronika,

We have noticed the active discussion regarding the player’s situation and would like to provide important clarifications for a full understanding of the case.

First and foremost, we sincerely regret that the player experienced a delay in their deposit. Rakebit has never implemented deliberate transaction delays. We are committed to providing high-quality, premium gaming services for our players, and any delays occur solely due to technical reasons, which cannot always be resolved immediately.

Please be assured that the player’s case was given full attention. Immediately after the deposit delay was identified, our technical team actively worked to resolve the issue and restore the funds. At that time, it was challenging to provide an exact timeline, and our support team refrained from giving specific estimates to avoid misunderstandings.

The situation has now been fully resolved. The player’s deposit was returned on 30.09.2025, and they were notified via email. Important corrective measures have also been implemented to prevent similar delays in the future.

Considering the positive resolution of this situation, we would greatly appreciate a favorable closure of the complaint in our favor. Thank you for your understanding.

Best regards,

Rakebit Team

Dear Rakebit Casino representative,

Thank you very much for reaching out to us and providing more details regarding the player's problem.

Dear Alexmarten,

Can you please confirm that the deposit has been successfully credited to your account? Please let me know so that we can close your complaint as resolved.

Dear Alexmarten,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.