Raging Bull Slots Casino

Case summary

The player from South Carolina had passed all the required verification processes but had not received her withdrawal. The Complaints Team had attempted to investigate the issue by asking the player to provide more details about her withdrawal request and the possible reasons for the delay. However, the player did not respond to the inquiries, which led to the team's inability to proceed with the investigation. Consequently, the complaint was rejected due to the lack of necessary information.

Discussion

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barbaracootswilliams

Bronze

United States

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2 years ago

Have filled out and passed all verification with all of them, and still haven't received a payment

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Tomas

Complaint Specialist

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2 years ago

Dear barbaracootswilliams,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Please allow me to ask you a few questions, so I can better understand the situation.

Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

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Tomas

Complaint Specialist

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2 years ago

Dear barbaracootswilliams,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Tomas

Complaint Specialist

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2 years ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Raging Bull Slots Casino - Player’s withdrawal is delayed.

Player stopped responding

Amount: $2,000

Case summary